• Your Privacy & Security
  
• Kids at Borders.com
  
• Rules of the Road
  
• Shipping Options & Prices
  
• Holiday Shipping Deadlines
  
• Returns
  
• Out-of-Print Returns
  

Borders.com believes that your personal information—including your purchases, email and residential addresses, and credit card information—belongs to you. We collect this type of information when you provide it, but we do not currently rent or sell information concerning our customers to third parties. In the future, we may make our customer information available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your personal information with any third party, please let us know by sending us an email at the following address and we will honor your request: nevershare@Borders.com.

The United States Federal Trade Commission has created an information page "How to Be Web Ready," located at http://www.ftc.gov/bcp/conline/pubs/online/webready/index.htm, which provides general tips on how to protect your privacy online. For more detailed information, you may wish to consult the FTC publication "Site Seeing on the Internet." This handbook is filled with information about how to use the Internet wisely, and tips on how to avoid fraud and deception online and keep personal information private. "Site Seeing" shows parents how to teach children ways to have fun online without giving out private information.

Consumers can call to order a copy of "Site Seeing" from the FTC (their toll free number is 1-877-382-2020). The FTC also has developed a "Site Seeing" education campaign page—it's located at http://www.ftc.gov/bcp/conline/edcams/cybrspce/index.html. The online version of the handbook can be found at this site. Borders.com is proud to assist the FTC in its efforts to provide valuable information to consumers by linking to the FTC site.

Ensuring secure online ordering is an important part of our pledge to honor your privacy. Borders.com utilizes SSL (secure socket layers) to protect your credit card information. SSL encrypts all ordering information, such as your name and credit card number, so that it cannot be read in transit. When you place an order with Borders.com your credit card information is captured and stored separately from your order, so that it cannot be read by anyone other than our customer service staff. Only customers using browsers that support SSL can complete their order online using secure transactions.

We're so certain that our online order systems are secure we'll even back it up with a "Secure Shopping" promise. If anyone uses your credit card to make a fraudulent purchase through our secure server, and your bank holds you liable, we'll cover up to $50 of your liability. All we require is:

• The fraud must have occurred through no fault of your own.
• You report the fraud to your bank in accordance with your cardholder rules and procedures.
• Your bank must provide verification that you are being held liable for the fraud.

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Borders.com welcomes children of all ages. As you'll see from the variety of features and events in our Children's Department, we strongly believe that the love of reading, music and film starts at a young age, and we strive to encourage this.

Our Children's Department contains books, music and video designed for kids from toddlerhood to the early teen years. There's plenty for parents, too. We realize that each person has individual interests and beliefs, as in any community. That's why we carry a wide range of materials. We must rely on you to decide which materials are appropriate for each member of your family to view and/or purchase (whether in our Children's Department or our other departments).

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To help you find your way around Borders.com and to ensure that you and everyone else here feels as comfortable as possible, we've created a few "Rules of the Road." Please take a moment to read this section before participating in our community-oriented features.

1. Borders.com aims to provide an inviting and stimulating forum for conversation, and to create a place on the Web where you can find others with similar interests. To accomplish this, we have partnered with About.com (the leader in community on the Internet), because they have the experience and infrastructure to assist in creating this environment.

   All Borders.com chat rooms at About.com are moderated by guides. The guide's responsibility is to keep the discussion on topic. Borders.com and About.com ask that you respect all the members of the chat community. By respect, we mean no harassment of fellow users. Guides do have the ability to remove participants who are rude or offensive. Our definition of rude or offensive includes disruptive conduct, the use of profanity or abusive language, and persistent off-topic comments.

2. Thumbs up or thumbs down? Your fellow customers want to know what you think—so share your thoughts on that book that made you cry, the CD you heard on your first date, or the video you've seen 50 times, by writing your own review. There are a few guidelines we'll ask you to follow when submitting reviews:
   • Please limit your comments to the title you are reviewing. Comments that stray from the subject may be removed from the site.
   • Think about what you would like to see in a review and write that. Most people want to be entertained and to learn something about the book, music, or video that is being reviewed.
   • Your review doesn't have to be a work of art (hey, we can't all be professional writers), but it should provide specific comments about what you did or did not like.
   • Your opinions are valuable even if you didn't like the title. Negative reviews should focus, in a constructive manner, on where you thought things went wrong. Please don't attack the author or other reviewers. In other words, play nice!
   • Please do not use profanity in your reviews.
   • All reviews submitted become the property of Borders.com.
   • We reserve the right to remove (or not post) any review that is submitted.
     
     

3. Our services, such as our features, reviews, and interviews, are provided free of charge. You are under no obligation to make a purchase.

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Borders.com offers several domestic and international shipping options for your convenience.

United States
US Shipping Options (includes APO/FPO and all US Territories)
To ensure delivery by the first night of Hanukkah (12/4)
To ensure delivery by Christmas Eve (12/24)

A few important notes about overnight and two day shipments: The carriers we use for overnight and two day shipping pick up and deliver orders Monday through Friday. To ensure that your expedited order is shipped the same day you place it, your order must be received before 12 PM Central Standard Time, Monday through Friday. If you request expedited shipment after 12 PM CST your order will ship the next business day. Domestic overnight shipments are sent via Federal Express, which requires a signature for delivery.

Please keep in mind that you must add the estimated availability times to the estimated shipping times. For example: if you order an item which shows 2-3 day availability and choose overnight shipping you should receive the item in 3-4 business days (2-3 days for us to obtain the title + 1 day for shipping = 3 to 4 days from our fulfillment center to your door).

Consolidating your order: At this time we do not offer the option to hold all items in your order for delivery at the same time. Therefore, if you order items with varying availability listings (for example, usually ships within 24 hours and special order) they will be sent in separate packages. While the per item fee will be applied to each book, cd, or video, the per order fee will be assessed only one time.

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An important note about Express shipments: The carrier we use for Canadian express shipping picks up and delivers orders Monday through Friday. To ensure that your express order is shipped the same day you place it, your order must be received before 12 PM Central Standard Time, Monday through Friday. If you request express shipment after 12 PM CST your order will ship the next business day.

Please keep in mind that you must add the estimated availability times to the estimated shipping times. For example: if you order an item which shows 2-3 day availability and choose express shipping you should receive the item in 3-6 business days (2 to 3 days for us to obtain the title + 1 to 3 days for shipping = 3 to 6 days from our fulfillment center to your door).

Consolidating your order: At this time we do not offer the option to hold all items in your order for delivery at the same time. Therefore, if you order items with varying availability listings (for example, usually ships within 24 hours and special order) they will be sent in separate packages. While the per item fee will be applied to each book, cd, or video the per order fee will be assessed only one time.

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An important note about Express shipments: The carrier we use for international express shipping picks up and delivers orders Monday through Friday. To ensure that your express order is shipped the same day you place it, your order must be received before 12 PM Central Standard Time, Monday through Friday. If you request express shipment after 12 PM CST your order will ship the next business day.

Please keep in mind that you must add the estimated availability times to the estimated shipping times. For example: if you order an item which shows 2-3 day availability and choose express shipping you should receive the item in 3-8 business days (2 to 3 days for us to obtain the title + 1 to 5 days for shipping = 3 to 8 days from our fulfillment center to your door).

Consolidating your order: At this time we do not offer the option to hold all items in your order for delivery at the same time. Therefore, if you order items with varying availability listings (for example, usually ships within 24 hours and special order) they will be sent in separate packages. While the per item fee will be applied to each book, cd, or video the per order fee will be assessed only one time.

Customs
We are required by law to note that the contents of international packages contain books, music, or video and to state the full value of the shipment, even if the package contains a gift.

Customs charges will be levied when the package reaches your country. Borders.com is not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office for further information.

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Borders.com will accept returns of books and unopened music or video with a valid receipt, within 30 days of purchase. Returned items must be in resaleable condition. Music and video returns will be accepted only if unopened or defective. We will replace defective items with a new copy of the same item. Gift certificates are not returnable.

When returning items to our Customer Service Center, please indicate the reason for your return on the reverse side of the packing slip and include the packing slip in the carton. For your protection, you may wish to send your return via UPS or insured parcel post. Please send all returns to: