Red Hat Bugzilla FAQ
- What is it?
- How do I enter a bug?
- What happens once I enter a bug?
- How do I search for a bug?
- How do I submit a patch?
- Are cookies required?
What is it?
Bugzilla is a bug tracking system developed at mozilla.org. It was originally used to track the bugs in the Mozilla web browser. Red Hat has customized it to track bugs in our Linux products.How do I enter a bug?
To enter a bug, select Enter a new bug from the main bugzilla page. This will take you to a product selection screen.From this screen you select the product that you wish to enter a bug for, by selecting the hightlighted product name. This will take you to a bug entry screen.
Example: Red Hat Linux
From the bug entry screen, you need to select the version of the product that you are entering a bug on, along with which component of the product that is having a problem.
Example: 5.2 and acm
Next, select the Priority and Severity of your bug.
Example: Normal and Normal
Then you will select which Architecture your bug occurs on.
Example: If you are using an Intel x86 platform, you will choose i386.
The Cc: field can be used to add someone to the carbon-copy list for all email related to this bug. As the reporter of the bug, you will automatically be copied on any mail, so you do not need to add yourself to this.
Enter a one line description of the bug into the Summary field,
and the full description of the bug inot the Description field.
What happens once I enter a bug?
After you enter a bug, mail is sent both to you and the QA department
of Red Hat. A member of the QA department will verify that they can
reproduce your bug, and may contact you to get additional information.
After the bug has been verified, it will be assigned to a developer to look into a resolution for the bug.
Once a resolution has been found, the bug will be marked RESOLVED with a resolution status.
At each step of the process, you will get an email message that will
tell you what has been updated on your bug report.
How do I search for a bug?
To search for a bug, select Go to the query page
from the main bugzilla page.
The bugzilla search uses an "OR" within each field,
with an "AND" between fields. So, if you were to
select NEW and
VERIFIED from the
Status field and
normal from the Priority
field, you would be asking for all normal priority bugs that are
new or verified.
How do I submit a patch?
Send your patch to
bugzilla@redhat.com
with the subject line of "BUG ID #" followed by your bug number.
This will preserve the format of your patch so that it does not get mangled by HTML or CGI parsing, and will make it easier for our developers to apply and test your patch.
The mail filters that process patches are setup to avoid mail loops, and do not process mail that is sent from system accounts, such as root. Please send mail from a normal user account.
Are cookies required?
Yes. If you do not have cookies enabled or are using a browser that
does not support cookies, you will be prompted to re-login for each
screen.
Please send comments to: webmaster@developer.redhat.com