| L.L.Bean
understands your concerns over Internet security. Because
we share your concerns, we've worked closely with IBM
to develop a highly secure online ordering process –
one that lets you shop and order with confidence. And
we offer a Secure Order Guarantee that gives you 100%
protection for your credit card transactions at llbean.com.
The result
is a Web site that offers you the high level of service, convenience
and trustworthiness our customers have come to expect from us
during our 87-year history.
"Ordering from llbean.com is completely safe.
We wouldn't do business any other way."
—Pat Robles, Vice President of L.L.Bean E-Commerce
Contents:
Secure
Order Guarantee
The
Secure Order Process
Security:
Watching It Work
Tip:
Continuing to Browse
What
If I Order with a Browser That Doesn't Support Security?
For
More Information
Secure Order Guarantee
We
guarantee that your credit card information will be
safe when you place an order at llbean.com. Our Secure
Order Guarantee means that you'll never have to pay
any money related to unauthorized charges to your
credit card account, if those charges result from
a transaction at llbean.com. Bottom line: You're always
protected when you shop our site.
Here's
how the guarantee works: If you're ever a victim of
credit card fraud, the Fair Credit Act specifies that
your credit card company can hold you liable for no
more than $50 in fraudulent charges to your account.
With our Secure Order Guarantee, you'll be reimbursed
for any amount up to $50 billed to you by your credit
card company for unauthorized charges to your account,
if those charges result from an order you've placed
on our secure server. For this
protection, you must promptly notify your credit card company of any fraudulent
charges and follow the procedures for doing so as
outlined in your credit card agreement.
Your
credit card is safe at llbean.com – guaranteed.
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The Secure Order Process
Using IBM's e-business software, in conjunction with
features built into popular browser software, our
site provides advanced security for your online purchases.
The following section describes how the secure order
process works, from start to finish.
1. Starting
Your Order
Every order at llbean.com is secure, and clicking a Checkout button
on the Shopping Cart page is all it takes to get started. The
security features are automatic; you don't need to do anything
special to invoke them.
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2.
Making a Positive ID
Once you've clicked the Checkout button, your
browser looks for a digital certificate to confirm
that it is communicating with llbean.com. Once
a positive ID is made, your order continues.
We
use VeriSign software to enable the use of digital
certificates. You can click on the VeriSign
logo at right to verify that llbean.com is a
VeriSign secure site. For your security, the
verification process happens in the background
every time you place an order on our site.
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3. Entering Secure Mode
Next, your computer and our server begin communicating
in secure mode, sending data back and forth in an
encrypted format.
| At
this point you may see a window similar to the
one at right, which some browsers display when
you are about to receive a secure document. It's
fine to click "OK" (or "Continue")
to proceed – it simply means that you
will begin receiving pages in a highly secure
encrypted format. |
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After your
browser has entered secure mode, we'll ask you to enter, or if
you're a registered shopper, to confirm, your credit card information.
The encryption features of browser software are exceptionally
powerful and ensure the security of this data as it is transmitted
to our server. Our site uses the Secure Sockets Layer (SSL) protocol
and 128-bit strong encryption to maintain the highest level of
security.
4. My Order
Is Complete. What Happens Next?
Security measures continue even after you've placed your order,
as we process your order on a highly secure internal system that
is inaccessible via the Internet.
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Security: Watching It Work
The most popular Web browsers, Internet Explorer and Netscape
Communicator (aka Navigator), use clear visual symbols to let
you know whether or not they are in secure mode. The symbols are
displayed either at the bottom left or bottom right of your browser
window. You
can refer to the following chart to see which symbols are used
with your browser.
| Browser |
Standard
(Non-Secure) Symbol |
Secure
Symbol |
| Netscape
1.x, 2.x, 3.x |
 |
 |
| Netscape
4.x |
 |
 |
| Internet
Explorer (all versions) |
No
Symbol |
 |
Another indication
that a browser is in secure mode can be found in the Web site
address that your browser displays. The address will begin "http://"
in standard, non-secure mode and "https://" in secure
mode. The "s" stands for "secure."
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Tip: Continuing to Browse
Once your order is complete, it's perfectly safe for you
to continue to browse our site in standard mode. In fact, once
you exit the ordering process, your browser will automatically
revert to this slightly faster mode of communication.
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What If I Order with a Browser That Doesn't Support Security?
You can't. Because we don't want you ever to have to worry about
ordering from our site without a secure connection, we've designed
our system so that it will process orders only with browsers that
support secure mode.
Please note
that the latest versions of Netscape's and Microsoft's browsers
have security features, and both are free for downloading. Visit
either company's Web site for details.
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For More Information
We've worked hard to bring you a secure online ordering
environment. We hope you'll contact us with your questions, comments or concerns.
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