Low End Mac Help Desk*

The best online resources are email lists (such as Classic Macs, Quadlist, Mac Managers, Evangelist ), usenet (use AltaVista search engine, but specify search usenet instead of web), and sites such as Low End Mac.

The Low End Mac Help Desk brings together a variety of resources available to you as a Mac user for general troubleshooting, technical support, and research.

Email our Help Desk Volunteers

Below are email addresses for people who have volunteered there time to answer your questions. Before emailing them you should try the other resources available on this site.

Leigh Scott is a network manager in Australia, quite familiar with AppleShare, and has experience with NetWare, GroupWise, Freehand, Photoshop, PageMaker, and FileMaker Pro.
Vincent Crowley is a largely self-taught Mac user in Australia. He's familiar with several older Macs and System 7.0 (and newer) and willing to answer your Mac questions, especially those about software and troubleshooting.
Manuel Mejia is familiar with Mac IIs, LCs, and older PowerBooks. He uses both a PowerBook 145B and a Mac IIcx with System 7.1 on a regular basis. He also owns the Pina books on repairing compact Macs from 128k through the SE and is willing to look up answers. And he keeps a Mac II with System 6.0.7 on standby so he can help out with System 6 questions. (Manuel doesn't have a Power Mac, so please don't ask Power Mac questions.)
Dan Batson is an SE/30 fan and offers his knowledge to those with questions about the finest compact Mac.
Ray McKinney specializes in making Macs and other computers cooperate, especially on networks. Has experience with AppleTalk, TCP/IP, and even Banyan Vines networks. Also uses NetBSD (Unix) and DOS cards.
Charlie Ruggiero has used a lot of Macs, from Plus to G4, and even ran a BBS (remember those?) on a Plus. He works as Macintosh tech support and technology advisor for the College of Education at Michigan State University. He does a lot of hardware and software troubleshooting, as well as a great deal of video editing, capture, and streaming. Charlie is well versed in HyperCard, fairly knowledgeable in Future Basic, and has a good background in sound and video. He even has his own site, Edge of Heaven.
Jon Gaines loves the ancient Macs. If you have questions about the 128k, 512k or Portable, drop him a note.
Jacob Kaplan knows a lot out older Macs and will gladly share his expertise.
Jon Harahush (a.k.a. Rigby) has a lot of experience with the PowerBook 150, 165C, and LC III.
John Sarzoza Jr. has worked with just about every Mac made at one time or another and runs his own consulting firm. He's also well versed in the Mac OS, networking, the internet, and more.
Julie Fugett is a part time help desk tech at the U of KS and a 1999 graduate in Music Education. She has lots of experience with dial-up and ethernet connectivity and is familiar with a wide variety of apps. She owns a LC 580 and is quite familiar with the 500-series Macs, but she'll attempt to answer questions on just about anything. She'll also be in the job market very very soon, so hire her, please. (Looking for an employee who knows the Mac? Check out Julie's resume.)
Evan is very good with Macs, and have been using II series and up since first grade. At his elementary school, the teachers would even come and pull him out of class to fix their computers! Evan is also a regular columnist on The iMac Channel.

* Not to be confused with Mac Help Desk, an independent Mac support site.
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