Moving Our Lists- August 3, 2000
Dan
Knight
One of the first resources I discovered with Internet email -- way
back in my AOL days -- was mailing lists: lists about religion,
computers, trading cards, disabilities, and pretty much anything else
under the sun. As a Mac user, I found email lists about Classic
Macs and Power Macs, but not a single list about the Quadras. So
I found a great freeware program called Macjordomo, set up some
mailboxes on my reformed.net
server, and launched Quadlist
in November 1997. It soon becaming a leading technical resource for
Quadra owners -- and a lot of Mac users with newer or older Macs. In June 1998 I spun off four daughter lists (Vintage
Macs, PowerBooks,
PowerMacs, and SuperMacs) along
with two new lists: MacInSchool
and the first iMac email list. Over
time that has grown; today Low End Mac operates about 20 email lists
covering everything from the Apple2
and Lisa through the G3,
G4, and Cube. These lists have proved themselves some of the most helpful
resources on the Net, along with a complementary set of elists run by
The Macintosh Guy. ProblemsRunning my own mail server and list server was fine. Well, it was
up until about a month ago. Then the problems started. In June we got AT&T @Home cable modem service. It was
incredible -- at first. I'd been using ISDN, which is expensive ($55
per month for two phone lines plus ISP fees) and only moderately fast
(2-4x faster than a 56k modem). The @Home service agreement says no servers, so I moved
reformed.net to AfterHours Consulting and finally set up email
addresses at lowendmac.net. With all these lists, Macjordomo kept my
SuperMac J700 pretty busy. In
fact, I eventually decided to use a Quadra
650 to handle some of the smaller lists and a Quadra
605 to run the Australian list (I even set it to Perth's time
zone so digests would have a local time stamp). Right about the time I called Ameritech to discontinue ISDN
service, the problems with cable modem access began. My connection
would be down for minutes or hours at a time. AT&T @Home support
always had the same answer, "It's a node problem. We don't know when
it will be resolved." For the past month, it's been a nightmare running the email lists,
since the list server was unable to access the mail server most of
the time. The backlog on some lists would get well past 50
messages. SolutionsThe ideal solution would be a better Internet connection. The day
I learned Earthlink was offering DSL locally, I placed my order. It
hasn't come yet; I have no idea if it will come this week or next
month. But when it comes, AT&T @Home is losing my business.
(You'd think the people who managed the telephone network for decades
would find this a piece of cake.) Without a reliable Internet connection, I investigated Microsoft's
lists and eLists. Because of the volume on my lists, the MSN solution
would have broke me. And eLists didn't seem to offer the level of
control I wanted. In computing, the best solutions are often Mac-based; that was the
case here. I got an email from Joe Ryan about MacLists, a free email
list service run by MacLaunch,
a Mac-centric portal. Not only would my lists be handled by a Mac
service, they would be run on a Mac OS X Server with Stalker
CommuniGate Pro. Now I'm familiar with Stalker. I've been using their free SIMS
(Stalker Internet Mail Server) at home and work for years. It's rock
solid and has a zillion anti-spam features. CommuniGate is the pro
version of SIMS. One thing CommuniGate adds to the mix is the ability to run email
lists right on the list server. No more running one program to access
another. And the list settings gave me more control over list
processing than I had with Macjordomo. (Don't get me wrong:
Macjordomo is an incredible freeware program. If not for Internet
access issues, I would have continued using it.) MacLaunch chose CommuniGate to handle their free email service and
their free mailing list service, MacLaunch. List managers have lots
of control over their lists, choosing whether to offer digests, how
often they will be created, setting up headers and footers for the
list, etc. List members can sign up via email or MacList's Web
site. Joe Ryan tells me the mail server has 100 Mbps of upstream
bandwidth, which should be plenty to handle almost anything you can
throw at it. The server has 24 hours of standby power and redundant
environmental controls. It looks like they've planned for every
eventuality. The MoveI was skeptical. I like running my own servers. I like that level
of control. So I tried one list first, just to try out the
system. Quadlist is my oldest list, one of the busier ones, and has a
pretty high level of tech savvy members. So that's where I
started. Creating the list was easy. There's a link on the MacLaunch home
page for creating your own mailing list. Just fill out the form and
wait for email confirmation. Then print out the manual, which is 16
pages long. MacLists offers pretty much any setting you can imagine. You can
create closed lists which only subscribers can post to, announcement
lists that only you or a select few can post to, or open lists that
are susceptible to spam. You can let anyone subscribe, manage
subscriptions manually, or require subscribers to verify their email
address. Subscribers can get individual messages, a digest, or an index.
Content can be read via email or on the Web -- and the list is
searchable via the Web. Unlike Macjordomo, which lets me tell the
digest to go out once per day or when it reaches a certain size,
CommuniGate Pro lets me send out a digest daily unless it reaches 30K
in size or contains 20 messages. Whichever qualification is met first
determines when the digest goes out. All of those are great features, but a list manager's nightmare is
bounces. I've spent hours each week dealing with bounces; now
CommuniGate Pro does it for me! I'm absolutely blown away by
that. Best of all, because the same program handles email and lists,
messages are sent out almost instantly. I've never worked with a list
server as responsive as this. Late last week I began setting up all my lists on MacLists,
copying the list headers and footers, tweaking the digest settings,
etc. Then I spent several days notifying members of my lists that
they'd have to subscribe to the new lists; if not, they'd get lost in
the transfer. (Macjordomo does not allow exporting subscriber lists
with information on feed vs. digest mode, nor could I get CommuniGate
Pro to import a list of subscribers, so I had no choice but to let
the users do it themselves.) As of Tuesday evening, the new lists were all live. I'd given
everyone several days to subscribe and just had to hope for the best.
The moved lists are active, along with some new ones. Starting late Tuesday, I turned off the lists one by one as they
sent their last message from "Mom." I'm no longer running Macjordomo
on any of my three former list servers. I'm no longer checking
several times each day to see if they've bombed due to an inability
to access mailboxes. I'm no longer frustrated running 20 lists,
although I remain frustrated with AT&T @Home. I don't know how MacLaunch can offer MacLists for free, but I'm
very grateful for the service. I'm gladly running a "hosted by
MacLists" note at the bottom of each list posting -- that's all they
ask. Hats off to MacLaunch for an invaluable service! And if you're looking for a good list or two covering the Mac,
we've got quite a selection on our List
Index. 
- <this article available in a printer-friendly
version>
Recent Mac Musings & articles by Dan Knight- Happy Birthday, iMac!, Dan
Knight, iMac Channel, 8/16. "The iMac has redefined the industry
and redefined Apple as a trendsetter."
- The new Macs in business, 8/14.
The impact of the new Macs on one Mac-using business.
- Big Apple changes acomin', 8/10.
"With Apple driving the change, we can only hope it also brings us
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iBook & PowerBook Page, 8/8. A history of portables and list
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Other New Content on LEM- New iMacs: Something for
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has grown into a family, and a large one at that."
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behind.
- Be thankful for Apple
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- The Land Before Silicon,
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100.
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secret. Oops.
- My First Mac Clone, Spencer, My
First Mac, 8/15. Sometimes your first Mac isn't even made by
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- Observers closing on Team
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- Macster on the iMac,
Evan Kleiman, Mac Daniel, 8/14. There are some problems with
Macster on the iMac. Evan explains how to work around them.
- The Cube: Just what we
ordered?, Adam Robert Guha, Apple Archive, 8/11. A look at the
limitations of the Power Mac G4 Cube.
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Mac: Receive email information on new links.
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