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What is this  ?
Clicking on this icon will allow you to tell a friend about that item. It's a great way to let your friends know about something that might pique their interest.
Can I return items?
Yes. We accept all returns without question and will either refund your purchase price or send you a replacement, as you chose. If you have received the item in good condition and it is as described in our writeup we will not pay the return shipping charges. If it is broken, shipped in error or has been misrepresented, we will issue a call tag for return shipment and pay the charges.
Please fill out the return information on the bag of the packing slip in your shipment. You may email customer service at service@sciplus.com or call (847-982-0870) to arrange pickup of returns or discuss any problems.
Will you ship outside the US?
Sorry, we are able to ship (and mail printed catalogs) only to the US, its territories and possessions, and APO or FPO addresses.
What are your shipping charges?
We charge a shipping and handling fee on all orders. Shipments to US destinations other than the contiguous 48 states are charged $3.00 handling plus actual shipping costs. Such shipments must be paid by credit card so actual charges can be assessed. Please email customer service at service@sciplus.com or call (847-982-0870) for shipping and handling information on unusual or bulk orders. The costs of any special shipping requests such as Air, Multiple Shipping Addresses, Customer Designated Carrier will be borne by the customer. Shipping and Handling charges are non-refundable.
What forms of payment do you accept?
We accept Visa, MasterCard and Discover cards.
Is it safe to use my credit card?
Absolutely. The American Science and Surplus Guarantee protects you while you shop, so that you never have to worry about credit card safety thanks to our Safe Technology. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
How do you protect my privacy?
We follow all the policies regarding your privacy adopted by the Direct Marketing Association of which we are a member. Just check the boxes on your order to indicate whether you wish your name and address restricted from use by other companies, and whether or not you wish to receive our printed catalog. We never release any telephone or credit card information to third parties.
Do you have a minimum order requirement?
We regret that the costs of doing business precludes us from processing orders less than $10.00 merchandise value (exclusive of shipping and handling.) We will return orders of less than $10.00 merchandise value.
Do you accept telephone and fax sales?
While we completely encourage using this Web site to place your order, we are pleased to accept telephone (847/982-0870) and fax (800/934-0722) orders if you are planning to use your Visa, MasterCard or Discover cards.
Can you tell me about the availability of an item?
Most of the items contained in this catalogue are surplus of one sort or another. As such, we have only a fixed quantity. If our stock of the item you have ordered is exhausted we will refund that portion of your remittance.
What is your warranty policy?
Since we have neither manufactured any of the items offered on our site or in our catalog nor purchased them with recourse to warranties by their original manufacturer, we cannot make any warranties or accept any responsibility for their use or misuse beyond our selling price.
Do you have a damaged goods policy?
If you receive a shipment containing items damaged in shipping, please retain the package, including the packing material, and email customer service at service@sciplus.com or call (847-982-0870) immediately to notify us of the damage.. We must file a claim from Skokie and will advise you whether to return the damaged goods. Be sure to include your Order Number. You can find it on shipping papers or on the shipping label.
What about bulk sales?
If you have a requirement for a large quantity of an item please please email customer service at service@sciplus.com or call (847-982-0870). We will be happy advise you on the availability of bulk quantities, pricing and shipping terms.
How can I contact American Science & Surplus?
You can call us at 847-982-0870, complete our contact form, or email us directly using the appropriate email address listed below.
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