AboveNet's tolerance for spam originating from our customers, or from our customers' customers, or for spam advertising web sites of our customers of our customers' customers, is zero.

(1) AboveNet has the right to charge $500 per complaint to investigate.

(2) AboveNet does not deal with your customers or their customers or ...; If you are our customer, we expect you to deal with spam from or advertising for, sections of your network.

(3) If we get a first complaint, forward it on to you, and don't receive a response indicating the complete resolution of the complaint within 24 hours, we may blackhole the section of IP space involved in the spam complaint until we are convinced that th e problem is resolved. In particular, we are concerned with spam that not only originates from your nework, but also that advertises sites hosted on your network.

(4) If we get repeat complaints and it is clear that the problem has not been resolved, we may blackhole the section of IP space involved in the spam complaint until we are convinced that the problem is resolved. If so, we will contact you as soon as is f easible.

(5) We reserve the right, per our contract with you, to blackhole the section of IP space involved in spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasibl e.

NOTE: The MAPS RBL is used by AboveNet to help reduce the amount of spam received by customers. AboveNet cannot remove you, your customers, or remote sites from the RBL. Please contact the RBL workers at rbl@maps.vix.com with RBL-related questions.

(1) You must provide us with, and keep current, good contact information for you. E-mail and phones/cell phones are best, but we will attempt contact via pager as well.

(2) You must educate your customers about spam so that it does not become a problem for you, or for us.

(3) You must promptly investigate and deal with any spam or other abuse complaints forwarded to you.

We at AboveNet feel strongly that the usability of the Internet is dependent on the elimination of UCE (Unsolicited Commercial E-mail) from the mailboxes and newsgroups of both casual and heavy Internet users. If you host web sites, we suggest that you us e one IP per domain so that if spam occurs for one web site, we don't have to blackhole you or others of your customers to block reachability to the spamming site.