Table of Contents

Product Overview
Key Features and Benefits

Voice Configuration Management
Monitoring and Diagnostics Utilities
Reporting
Security

Specifications
Ordering Information

Product and Part Numbers
Services and Support

Documentation

Cisco Voice Manager

Product Overview

Cisco Voice Manager is a web-based network management application that delivers easy-to-use yet powerful solutions to configure, monitor and diagnose voice-over-IP (VoIP) network.

Cisco Voice Manager empowers network administrators to install, control and lower the overall cost of owning corporate/enterprise voice networks built on voice-over-IP (VoIP) technology by enabling call quality management and call detail reporting. Built to scale, including an embedded web server, an SQL database, and completely JAVA based, it is a web-based network management application that delivers easy-to-use yet powerful solutions to configure, monitor and diagnose voice-over-IP networks. Cisco Voice Manager automatically detects voice-supported products, includes tools to troubleshoot network problems, and provides valuable call history information.

Key Features and Benefits

Cisco Voice Manager delivers complete end-to-end voice management through its web-based user interface. Network engineers can construct and monitor their voice network fabric.

Key Features

• Voice Configuration Management

• Monitoring and Diagnostic Tools

• Reporting

• Security

• Platform Support

Cisco Voice Manager establishes connections to VoIP capable devices and gateways via an IP network. The communication between the Cisco Voice Manager server and the web browser clients is the industry standard hypertext transfer protocol (HTTP) while the communication between the Cisco Voice Manager server and the voice supported devices is Simple Network Management Protocol (SNMP) and Telnet sessions.

Voice Configuration Management

Cisco Voice Manager offers a powerful and easy-to-use real-time voice configuration tool. Through a web-browser a network administrator can automatically discover voice interfaces, query existing interface configurations, and modify Cisco voice supported devices over any IP network. Cisco Voice Manager configuration features guide the user through the tasks of configuring voice interfaces, parameters, and dial plan construction. Cisco Voice Manager also includes user-defined configuration templates and batch-mode configuration for repetitive operations.

Cisco Voice Manager performs the following steps to configure voice interface cards on the routers:

• Configure digital and analog interfaces in single or batch mode.

• Configure local (PSTN or POTS) dial plans and global (VoIP) dial plans in single or batch mode.

• Configure number expansion.

• Configure call-tracking option to enable trap and call history settings in the router.

Monitoring and Diagnostics Utilities

Cisco Voice Manager delivers real-time data and statistical information to help manage and troubleshoot voice-over-IP networks.

• ISDN channel monitor provides a real-time display of the channel usage.

• Test Dial Path utility allows the user to perform integrity checks on the configured dial plans. It also performs end-to-end reachability tests to the remote router and voice orts.

• SNMP Trap Monitor displays the SNMP traps received from each router including those that alert the user of key voice quality degradation in real time.

• DSP Information provides DSP status, alarms and statistical data for the selected router.

• Router Utilities allow the user to backup the configuration to a TFTP server, save device configuration to NVRAM, display device configuration, and Telnet to the device.

Reporting

The primary requirement in managing voice networks is to provide the following: who called, who was called, what was the duration of the call, was the call completed and if the call was not completed then why not? It is also critical to know if the quality-of-service and quality-of-voice parameters were violated.

Cisco Voice Manager includes an extensive reporting subsystem to facilitate performance and statistical diagnostics. These reports include end-to-end call data records with time stamps and extensive call details such as source, destination, duration of call and other related parameters. Reports are displayed in tabular or graphical form, and can be easily exported.

• Call History contains detail call records for all end-to-end calls that occurred between the user-specified report period.

• Quality of Voice Exception identifies call records that show poor Quality of Voice.

• Active Calls report presents all the active calls that are in progress at the time.

• Call Volume report shows total call duration and the total number of successful, failed, rejected and abandoned calls.

Security

Security is a key requirement for a web-based management application. Cisco Voice Manager addresses the important issue of security by providing two levels of access and user permissions.

• Application based access specifies which clients are permitted to log on to the Cisco Voice Manager server.

• Device based access specifies which users have read only or read/write access to a device.

Cisco Voice Manager has two levels of user settings for voice security:

• Admin user defines the routers that will be managed and configures valid users, routers and user access levels to each router. Also configures system administration parameters.

• Client user manages the voice-over-IP network elements and runs call reports.

Specifications