| | | Customer Rating System | Do you pride yourself on great customer service? The Yahoo!
Store Customer Rating System is
your chance to get the credit you deserve.
The Customer Rating System lets shoppers vote on their
buying experience. The stores that get the highest ratings will
get award symbols next to their names, to show that customers have
voted them the best.
The Rating System is entirely voluntary for both merchants
and shoppers:
- Merchants can participate by logging into
the Manager and clicking on "Enable Ratings"
in the Customer Ratings section.
- In stores that have signed up for customer ratings,
there will be an extra box on the order form offering
shoppers a chance to vote on the store's
service.
- Shoppers who opt to vote will be sent an email
a few weeks later, asking them to rate the store.
- Stores that achieve the highest overall ratings
will get award symbols next to their names. Stores with high
ratings also tend to show up higher in search results.
Do we have to participate in the system?
No, it's voluntary. And if you sign up (as described above), you
can drop out later if you change your mind.
What will happen if we get a bad rating?
Our principle is, if you can't say anything good, don't say
anything at all. Only the stores that get high ratings will have
something next to their names.
What do you ask the customers?
We try to make it as simple as possible for them. A couple of weeks
after they place their order, we send them an email asking them
to rate their overall experience buying from you on a 5-point scale.
Click here
to see the rating form.
How do we find out how customers have rated us?
When you log in to the manager, your ratings will be displayed
in a
bar graph.
How do we see the customers' individual ratings?
When a customer completes the rating form, you will usually
receive an email message with the order ID, the rating and any
associated comments. Customers sometimes elect to send their
rating anonymously (without the order ID) or to share their
rating only with Yahoo! Shopping.
What happens if a merchant tries to trick the system by placing
fake orders and giving himself good ratings?
If we notice a suspicious pattern in the ratings of a store, we'll
remove them from the program.
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