Credit Card Misuse

Fraudulent transactions (which includes using a family member's/ friend's credit card) without a prearranged agreement with Tronix will be reported to the appropriate credit card company for further action, as well as the internet service provider which hosts the account. If you don't want yourself and the card holder involved in legal difficulties, we suggest you back out now (this is one game you don't want to play). If you are authorized to use your parent's credit card, we need to confirm this by phone, and not E-mail. Using a parent's credit card without his or her knowledge means the actual cardholder will be held responsible for your charges. 

E-Mail

We would like to be able to answer all of our general E-mail inquires in a timely fashion, however, please bear in mind, that our top priority is following up on orders. Questions such as "When is a particular game coming out?", or "How can I play Japanese games on my US PlayStation?" are general questions and will be answered as time allows.

Timing

Orders received before 4:00 (EDT) will ship the same day (providing the item is in stock). If you're ordering with a credit card through E-mail, you must provide us with your home and business phone number (beeper numbers will not be accepted). No phone number means no order. E-mail orders are best sent earlier in the day, or the night before. Shopping Cart orders placed after 4:PM will more than likely get processed on the following business day, especially during high volume periods as a result from highly-touted premieres.

Exchange Policy

Orders cannot be canceled once the item is in transit. Defective software or accessories will be replaced up to 15 days from the day you receive your order, game systems/accessories up to 30 days. We cannot exchange the product for a different item; Sorry, no refunds. For proper replacement of a defective product, the item being returned to us should be packed the way it was originally shipped to you. If you send us a cracked jewel case, or squashed cartridge box, you will get that same outer packaging back.  Import CD games should include the small paper binder that covers the left side of the jewel case.  We will credit your card (or send you a company check) for covering the shipping cost to send us any damaged/defective products that arrived to their destination in this condition. Orders can not be exchanged for reasons of  incompatibly between foreign software or hardware.

For more information, and common questions answered - read our HELP/FAQ