Table of Contents

Top Questions

Which software do I download?

I can download an image but I can not view it.

How do I add new images to my Webshots screen saver?

When I try to download an image into my Webshots Desktop! software, the web site asks me to login.

How do I uninstall Webshots?

How can I get rid of the flashing camera?

I am going to change Internet Service Providers. How do I let Webshots know?

I've reformatted my hard drive, how do I get Webshots back?

I have a new computer, how do I move my Webshots onto my new computer?

I have a Mac. When is Webshots coming out with a Mac version?

Can you please email me a file?

My computer has been freezing after the screen saver runs for a little bit. What can I do to stop this?

I cannot seem to download anything from your website. Every time I try to download it either takes forever or I get a corrupted download!

When I try to install a photo collection, Webshots just keeps on unzipping in a loop forever. HELP!

I get the error: Microsoft Visual C++ Runtime Library - Program C:\windows\webshots.scr, what should I do?

I never received a username and password for Daily Photo - where can I get those?

I purchased the WindowShades and/or the Puzzler program but I never received it - when will I get this?

Why won't the software let me download the Bonus Weekly Photo along with my two daily photos?

I only see a little white box with a message that says, "no images to display". Where are my pictures?

Every time I try to download an image I get an error that says: A problem occurred extracting files to c:windows\TEMP\webshotsTemp\.

I have to reformat my hard drive often and do not want to have to re-download all the images. Is there a way to back up my images?

I downloaded your software and now have a black & yellow screen that says I am using an unregistered version of the Toolbox. I thought Webshots was free.

About Webshots

Is Webshots free? Will I be charged after so many days?

Do I get all of the pictures on your website?

I've been a Webshots user for a long time, and just noticed that you have all these new collections in different categories. Will I be able to add those to my other collections?

How do you get the pictures into my computer?

How much space do these images require?

I'm a photographer. Is Webshots looking for new photos?

What resolution does Webshots Screen Saver use for the images?

I am registered user of Webshots and now I can only download the pictures one-by-one - why can't I download a whole collection at once?

I love Webshots and want to tell everyone I know about it.

Downloading Webshots

I am unable to download the free Webshots software. Could you please e-mail it to me?

I tried to download but it took so long I canceled.

I tried downloading 3 times. It took a very long time, and each time I tried to download I got a message that the "file is corrupted."

I've downloaded Webshots, but I don't know where it is.

Purchasing Webshots

How do I order Webshots and how much does it cost?

Can I use Webshots on two computers?

I sent in my encrypted e-mail, but have not received my codes.

Registering Webshots

Where do I enter my codes?

My hard drive just crashed, and when I reinstalled Webshots I couldn't find my registration codes. I paid for the registration, but the information was lost with my e-mail and it's contents. Is there any way you can send me my password?

Daily Photo

Why do I have to sign up for a free account?

I tried downloading the Daily Photo and it looks like it downloaded, why isn't it showing in my software?

When I went to the Daily Photo page today it was still showing the same photos as yesterday - didn't you put up new ones?

I clicked on a daily photo to download it, but it downloaded a different picture - why?

How do I customize my Daily Photo page?

I just upgraded my AOL software to use Internet Explorer 5.0, now when I try to go to get my Daily Photo AOL disconnects me. How can I fix this?

I missed a couple of the Daily Photos and want to add them to my screen saver. How can I get the ones I missed?

Using the Webshots software

Can I use the Webshots images for other things?

Can I use the photos on my own web page or print them out?

I would like to be notified when new collections are added. Can you do that?

I have signed up for the Joe Photo Newsletter but still have not been sent a newsletter.

The images are showing up very "grainy" and blurry on my screen. How can I fix this?

My wallpaper never changes even though I have it set to change every hour. What's going on?

How come I can't get my wallpaper to update by pressing CTRL-SHIFT-W?

I can download a few images from the web site then the images look like they are downloading but they do not appear in my photo manager.

How do I add my own pictures into my Webshots Desktop! software?

How do I transfer Webshots from an old computer to a new one?

Webshots is only displaying a black screen with image titles. How can I fix this?

I've Registered, but the links to download the entire collections have disappeared.

How do I make my wallpaper change automatically?

I like the seasonal images but do not want to see Halloween images at Easter time. How do I disable those images without having to delete them?

I downloaded a picture but I have decided I do not want it. How do I delete the image from my software?

I used to be able to click on the camera to get my Daily Photo but now it does not work.

How do I customize my collections?

I want to use Webshots as my wallpaper but not my screen saver.

I love the pictures but I do not want to use Webshots as my wallpaper only as my screen saver.

Using the Webshots Community

What is the Community?

How do I create an album in the Community?

I've been trying to upload my pictures but it keeps taking a long time or it times out. Why is this happening?

I've created a collection of my pictures in Webshots. How can I get these photos into an Album in the Community?

Are there any restrictions to what images we can post in the community?

I just added a new album to the Community but its not visible in the main directory, why not?

How do I download an image from the Community?

Using the Toolbox software

What are the main differences between the Toolbox Basic and the Toolbox Professional?

I'd like to create some screen savers to distribute on my personal web page -- can I use the Toolbox Personal for this?

What image format and resolution are recommended for the images I want to put in my screen saver?

If I make a screen saver, what operating systems will it run on?

I downloaded the Webshots file and I get the error "You must first install Webshots to use this file...". I already have Webshots installed!

What are the system requirements for a screen saver created by the Toolbox?

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