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Help!
Need some help? We thought you might. That's why we provided this nifty FAQ! If you can't find the answer you're looking for here, browse on over to our support page and fill out the form there--but only after reading the FAQ!

1. What is MyDesktop?

MyDesktop is an engaging computing-centric community providing vital information, support, tools and interaction facilities for power computer users and enthusiasts. We put the emphasis on user experience, quality of content and ease of use--if you can't understand or get to it what's the use?

2. Does MyDesktop cost anything?

No. MyDesktop is free.

3. Why should I and how can I join MyDesktop?

Joining MyDesktop has its privileges--you get to stay abreast of the fast paced technology industry with weekly emailouts detailing what's happened in each market segment. You can set MyDesktop as your start page, and thus get a feel for the technology scene every day (personalized to your own preferences, of course!).

Join by clicking here.

4. Got any tips for navigating this thing?

Sure! Because we have tens of thousands of documents all over our sites, you need a way to get around and see all the content easily. We've provided these means through the combination of individual site navigation and a unique ServicesBar which is featured on every site.

MyDesktop's various sites are all logically organized via the ServicesBar, displayed at the end of each page. This is the link to all of our sites, and also shows the site that you are currently on. The ServicesBar also contains links to copyright information, home, help, feedback submission, search, and our about section.

When you want to go home--to MyDesktop Front Door, that is--simply click on that 'home' link on the ServicesBar.

Once you are on a site (you'll know because the current site is highlighted in the header), you will see the navigational elements used to get around that site. Typically, these elements will be either an the top or on the left of the page. This navigation is always present on that particular site, so don't be afraid to explore.

In general, colored text indicates a link to the page suggested by that text. Click on the colored text, and you will be taken to another page. A blue link is one you have not yet visited; a red (or light blue) link is one you have.

5. What about searching?

Can do! It's easy to search--just click here. Simply enter your search term in the box provided. You can use any or all of the following booleans in your query:

AND
Use this to include both words in the query, for example courage AND vigilance

OR Use this to include either of the search terms in the query, for example, courage OR vigilance

NOT
Used to include the first term and deny the second, for example, courage NOT cowardice

6. How can I post to Discussions?

Simply click 'register', fill in your details, then post away by clicking 'Add a post'! Be sure to check back after a little while to check your responses. You can even specify to be emailed when someone responds to your message!

7. Does MyDesktop have email newsletters? How can I subscribe or unsubscribe?

Yeah! Just go straight to this URL and choose which newsletters you'd like to subscribe to. Then wait patiently by your email box for the first issue!

8. Will you share my email address with anyone else?

We do not share or distribute your email address unless you have specifically accepted this as an option upon registration. Read our Privacy Policy.

9. What are cookies, and why does MyDesktop use them?

Web sites use cookies to simulate a continuous connection to that site. This makes it more convenient for users by allowing them to visit pages within a site without having to reintroduce themselves with each mouse click. Contrary to popular fears and misconceptions, cookies were not created to spy on or otherwise invade the privacy of Internet users. Cookies contain only information that users volunteer, and they do not have the capability of infiltrating a user's hard drive and sneaking away with personal information. The simple function of a cookie is that of helping the user navigate a Web site with as little obstruction as possible.

Cookies are small data structures used by a Web site (server) to deliver data to a web client (user); request that the client store the information; and in certain circumstances, return the information to the Web site. Web sites can thus "remember" information about users to facilitate their preferences for a particular site and allow the use of user passwords. The Web site may deliver one or more cookies to the client. The client stores cookie data in one or more flat files on its local hard drive.

Cookies allow Web sites to maintain user information across HTTP connections. The current HTTP protocol is "stateless," meaning that the server does not store any information about a particular HTTP transaction; each connection is "fresh" and has no knowledge of any other HTTP transaction. "State" information is information about a communication between a user and a server, similar in many ways to frequent flyer profiles or option settings in desktop software. (For example, a preference for aisle or window seats is cookie-like information that a frequent-flyer program might store about its customers.) In some cases it is useful to maintain state information about the user across HTTP transactions.

If you use a Netscape browser and find you're getting more alerts about these unique cookies than you really want to see, you can turn the alert function off by opening Netscape's Network Preferences dialog box (under Options), selecting the Protocols tab, and under Show an Alert Before, unchecking the box labeled Accepting a Cookie.

Those using a Microsoft browser can find this option hidden within the dialogs at by going to View, Options, Advanced, scrolling down to Security, Cookies, then clicking 'Always accept cookies'.

Curious about the whereabouts of any cookies you might have downloaded? Those of you using a Netscape browser will find them in a file called "cookies.txt" in the Netscape Config folder (on a Windows machine) or inside the Netscape folder located in the Preferences folder within your System Folder (on a Macintosh). If you're using Microsoft Internet Explorer on a Macintosh, you'll find your cookie file(s) in System Folder / Preferences / Explorer folder / Explorer Cache. Internet Explorer for Windows stores cookies in C / Windows folder / Cookies.

You can read about what kind of information we store, why we need cookies and how we use the data by looking at our Privacy Policy.

10. How can I contact MyDesktop?

Fill out the form at this URL, and we'll get back to you within a business day or two.

11. How should I report bugs?

That's easy! Simply fill out this form, and make sure you don't forget to tell us what the bug is exactly!

12. How do I get a job at MyDesktop?

Check out this URL and let us know what you're good at, where you think you'd best fit in, and why you're fit for working at MyDesktop. We'll be sure get back to you if we're hiring!