When you walk into a store, you expect to find knowledgeable and resourceful people who can answer all your questions. We've worked hard to create the same environment online. The resources listed below will direct you to the answers to all your questions about shopping at Borders.com—just click on the underlined links to be taken directly to the pages mentioned.

First-Time Visitors: Check here if this is your first visit to Borders.com. We'll give you a quick overview of the many features we offer and answer some of the most common questions asked by new visitors.

Site Map: This page provides an overview of our entire site, including our six departments and all of their subsections. It's a great place to start if you want to browse specific subjects.

Policies: Here's where you'll find the fine print: the details of returns and shipping, the "Rules of the Road," how we protect your privacy and secure your online purchases, and kids at Borders.com.

Frequently Asked Questions: Answers to your questions about finding merchandise, placing orders, changing or cancelling your order, fun things to do at Borders.com (besides shop for books, music, and video), and more.

Info Desk: If you've searched and still can't find that elusive title, or simply have additional questions about our merchandise or events, send your questions to our staff of book, music, and video experts. If you are interested in setting up an event, please use the Contact Us page.

About Borders.com: If you'd like information about our corporate philosophy, our history, and where we're headed, start here.

Your Account: Once you've registered or ordered with us, it's easy to change your account information at any time. If you use our Quick Checkout feature, make sure to update your Quick Checkout profile as well.

If you frequently ship orders to addresses other than your credit card billing address, use our address book feature. It's a great place for keeping the addresses of everyone on your gift list—that way the information is at your fingertips when you place an order.

Although we'll send you email acknowledgments at several steps in the process, you can check the status of your order at any time by consulting the Order Status page. You'll find all the information about your orders here, including the status of each individual title.

Authors, Publishers, and Associates: If we need to correct a listing or if you'd like to submit reviews and jacket art for inclusion on our site, please contact us at corrections@Borders.com.

Contact Us: Tired of looking for the answers online? Contact Us will connect you via email to a real live human being. We'll answer your questions as quickly as possible. We'll also be happy to hear any comments or concerns you might have.

Borders.com
Customer Service
100 Phoenix Drive
Ann Arbor, MI 48108-2202

Borders Online, Inc. is the authorized licensee of the Borders.com trademark and domain name and the Borders NetCafe trademark. All rights reserved.