Support Database Document 322992
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Product
GoLive

Platform
Macintosh

Last Edited
02/09/2000

Filename
19692.htm

You can't upload your site files or folders in GoLive CyberStudio 3.x or Adobe GoLive 4.x. For example, you receive an error or the files aren't uploaded to the server.

Solutions

Do one or more of the following:

Solution 1
Open a Web site, such as www.adobe.com, in your Web browser to verify that the browser connection to the Internet is active and is not being used by another application. If the browser returns a message stating that the connection is down, try to reconnect. If you are still unable to connect to the Internet, check your modem and modem cable, or check your PPP (Point-to-Point Protocol), MacTCP (Transmission Control Protocol), or OpenTransport settings (Mac OS), or your TCP/IP settings (Windows). If you are connected to a network, verify that the network connection is active. If you can't connect to the Internet or the network, contact your Internet Service Provider (ISP) or your system administrator.

Solution 2
Set the Port number in the FTP Site Settings to 21:

Note: 21 is the default port for FTP; however, you may want to check with your ISP to determine the correct port setting.

1. Load the site file in CyberStudio or GoLive.
2. Choose Site > Settings.
3. Click the FTP icon in the left pane.
4. Enter 21 in the Port text box.
5. Click OK.

Solution 3
Use Passive mode to upload files:
1. Load the site file in CyberStudio or GoLive.
2. Choose Site > Settings.
3. Click the FTP icon in the left pane.
4. Select Use passive Mode.
5. Click OK.

Solution 4
Be sure you're using an FTP proxy if your ISP or network uses a proxy server, and that you're not using an FTP proxy if it's not necessary. Contact your network administrator or your ISP to determine whether you need to use a proxy server. To turn CyberStudio's and GoLive's FTP Proxy setting on or off:
1. Choose Edit > Preferences.
2. Select the Network icon in the left pane.
3. Select or deselect Use FTP Proxy. (If you're using an FTP Proxy, you'll need to type a host name and port number in the Host and Port text fields. Contact your network administrator or ISP to determine what those settings are.)
4. Click OK.

Solution 5
Connect to the FTP server using a third-party FTP utility (e.g., Dartmouth Fetch or WS_FTP) or a browser to verify that the FTP server is accepting connections and permitting uploads. When using a browser, enter the URL in the following format:

ftp://username:password@ftp.hostname.com/path_to_your_folder/

If the server is accepting connections and permitting uploads, you will see a listing of the folders available to you on the server.

Solution 6
Upload the site early in the morning or late at night, when Internet usage is usually lighter.

Solution 7
Verify that your site's FTP uploading preferences contain valid entries for the FTP server, directory, user name, and password. To edit your site's FTP uploading preferences:
1. Load the site file in CyberStudio or GoLive.
2. Choose Site > Settings.
3. Click the FTP icon in the left pane.
4. In the following fields, enter the FTP server name, the path to your directory, your user name, and your password, as specified by your ISP:

-- Server
The server's hostname may be in WWW format (e.g., www2.earthlink.net), FTP format (e.g., ftp.mindspring.com), or IP format (e.g., 206.251.11.2). (An FTP hostname is typically different from an HTTP hostname.)

-- Directory
The Directory path should refer to an actual folder on your Web server. Your ISP can confirm the path for you. If the folder to which you initially connect when you log in to your Web server is different from the folder in which you store your files, click Browse, navigate to the folder in which you store your files, and then click OK.

You can also manually enter the relative path from the connection folder to the storage folder (e.g., "~user," "public_html," or "users/username/"). Use forward slashes (/) to indicate a change of folder hierarchy. Do not precede the pathname with a forward slash (/) unless you're entering the full absolute path on the Web server from the connection folder to the storage folder (e.g., /home/user/public_html/).

Note: If your user name and password automatically log you into your public HTML folder (where your Web pages are stored), leave the Directory field blank. If this field contains incorrect information, new folders will be created in your folder on the Web server. Your files may upload successfully but not to the correct location, so you won't be able to see them.

-- User name
Your ISP specifies your user name.

-- Password
Your ISP specifies the password for your user name.

Solution 8
Name all the files and folders in your site so they contain only alphanumeric characters, underscores, or hyphens. CyberStudio and GoLive cannot upload files or folders containing HTML-reserved characters, such as the forward slash.

Do not begin a folder name with a tilde (~) character (e.g., "~images"). UNIX servers use the tilde character as a shortcut to change from the original folder to the home folder of the user whose name follows the tilde, and will return an "access denied" or "user unknown" error message if they can't find that folder.

Solution 9
Check with your ISP to make sure that you have read, write, and delete privileges to all the files, folders, and subfolders inside your folder on the Web server.

Note: Once you're able to upload files to your Web site, you can change access privileges (i.e., rights) for files, folders and subfolders in your site using the FTP Inspector in GoLive. To change access privileges, be sure that the Inspector is visible -- choose Window > Inspector (Mac OS) or View > Inspector (Windows), and then select a file or folder in the FTP tab of the Site window. Select read, write, or execute rights for Owner, Group, or Others in the FTP File Inspector or the FTP Folder Inspector. Check with your ISP to see how privileges should be set for your site.

Solution 10
Use a third-party FTP utility (e.g., Fetch or WS_FTP) to upload files. If you can upload files using an FTP utility, but not CyberStudio or GoLive, contact Adobe Technical Support.

Additional Information

CyberStudio and GoLive let you upload files to an FTP server that has an active Internet connection. In Mac OS, FTP servers can use MacTCP, PPP, OpenTransport TCP/IP, or OpenTransport/PPP protocol to establish connections to the Internet. You can configure the protocol in the MacTCP or TCP/IP control panel.

FTP connections can fail if one or more of the following conditions occur:
-- Your computer hasn't connected to the server within the allotted time-out period (usually specified in the MacTCP or TCP/IP control panel).
-- The connection to the Internet is bad or terminated.
-- There is a problem with the modem or modem cable.
-- There is a network problem.
-- The FTP server is down or not accepting connections.
-- Your permissions are not set properly in your upload folder.
-- You have specified an incorrect port (the port you'll connect to on the Web server).

CyberStudio and GoLive may also be unable to upload files if the Internet is very busy. If CyberStudio or GoLive will not upload files to your FTP server, you may have to use a third-party FTP utility.

CyberStudio and GoLive preferences must contain a valid FTP server name, directory, user name, and password (which you can get from your ISP) before they can upload files. CyberStudio and GoLive can use passive mode to upload files. In passive mode, the client establishes data connections, whereas in active mode, the server establishes data connections.

You need to name your files and folders to be compatible with the Web server or the FTP server to which you're uploading files. For the greatest compatibility, use alphanumeric, eight-character, single-word filenames with three-character extensions (e.g., "Document.htm"). Make sure to use the correct filename extension (e.g., .htm or .html for Web page documents; .gif, .jpeg, or .jpg for graphics files). Do not use forward slashes, tildes, or spaces in file or folder names. If you must use more than one word when you name files, separate the words with an underscore (_) or hyphen (-) rather than a space.

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