Microsoft offers a variety of organizational support options appropriate for
schools, districts, and universities. There are also support resources that
can meet the individual needs of teachers and students. Individual users
are encouraged to take advantage of our extensive no-charge online resources
and assisted support. For districts or universities with the sophisticated
support needs of an organization, higher-level support options provide the
help you need.
PREMIER SUPPORT FOR THE ENTERPRISE
For districts and universities who require a direct and managed support
relationship with Microsoft, Premier Support offers comprehensive and
flexible high-end support.
MICROSOFT AUTHORIZED PREMIER SUPPORT
Offerings in the Microsoft Authorized Premier Support family give you
support services that are jointly delivered by Microsoft and one of our
Microsoft Certified Support Center (MCSC) partners. Working together,
Microsoft and your chosen MCSC provide you with a cost-effective support
relationship to meet the complete needs of your institution.
PROFESSIONAL SUPPORT FOR IT PROFESSIONALS
Microsoft Professional Support for IT Professionals provides the assistance
that technically savvy users in academic institutions need to deploy and
maintain applications, solutions and networks based on Microsoft products.
Professional Support provides online information, technical resources, and
problem resolution from support staff trained in the needs of IT
professionals.
MICROSOFT CERTIFIED SUPPORT CENTERS
Microsoft Certified Support Centers (MCSCs) are highly respected national organizations who provide support services for Microsoft products as well as third-party software and/or hardware support. MCSC partners are carefully screened and selected for their ability to provide high-quality support, and are backed up by Microsoft. Many MCSCs offer support services that are appropriate for teachers and students.
FOR TEACHERS AND STUDENTS
For teachers and students working with Microsoft products, we want to make
sure our products work for you. We have a variety of support options to
meet your needs.
