FAQ | Returns | Employment | Out of Print Searches
Information about our Portland stores
Help | Glossary

 
Got questions? If you can't find the answers on our Help page or in our Glossary of terms, perhaps one of these links will answer your question immediately. Simply follow the link to your answer:

• How can I update my account information?
  
• How do I check the status of an order I placed at Powells.com?
  
• Is the book I'm looking for available?
  
• I need more information about the condition of a book.
  
• I want to combine two (or more) orders.
  
• I'd like to link to Powells.com to sell books on my web site.
  
• How can I sell my used or rare books to Powell's?
  

If the links above don't address your inquiry, find your proper contact information below.

By email:

Partnership Program: partners@powells.com
Marketing/PR: marketing@powells.com
Technical Issues: webmaster@powells.com
Publishers: publishers@powells.com (if you'd like us to stock your new books)
All other questions: help@powells.com

By phone:

Please note that the Online Support numbers cannot accept orders by phone. You must contact our stores directly to order by phone. Click here to order by phone.

Online Support and Account Management:

Toll Free: (800) 291-9676
In Oregon: (503) 228-0540 ext 482

Please send Returns to:

Powells.com
40 NW 10th Avenue
Portland, OR 97209
ATTN: Returns

Include a short note as to why you're returning it, and a copy of your receipt. Returns must be shipped back to us within two weeks of the day you received it.
 

Powells.com FAQ

How can I update my account information?

Simple. Click on Your Account in the black bar at the top of any page, log in (if you haven't already), and we'll lead you straight to the Powells.com Account Control Center to verify or change any of your existing account information. Billing and shipping addresses, shipping method, payment method (including your credit card information), virtual credit - you may change any of this information at any time.

How do I check the status of an order I placed at Powells.com?

Whether your order is being processed here at Powell's or is already on its way, you can check its status at your personalized Order Status page. Click on Your Account in the black bar at the top of any page and log in (if you haven't already), then click to "View your Order Status and History."

Is the book I'm looking for available?

Head straight to our powerful, full service Search Options page to find out. No matter how specific or broad your interests may be, the search engine will point the way. Our online database, updated every 24 hours, is a very accurate reflection of our current stock.

If you don't find your books listed, chances are we don't have it in stock at the moment. Do check back, though, as we add thousands of used and new titles to our inventory daily.

Please note: Powell's does not accept orders via email. To order a book from Powells.com. you must do so through our secure web server, a safer, faster, and easier alternative to email.

I need more information about the condition of a book.

If you have condition or edition questions pertaining to a book you found listed on our web site, you should address those questions in the Notes field of your order. For example, you might tell us, 'Send this book only if it is the 4th edition.' We'll fill the order only if the book meets your specifications.

Please note that all books listed as "rare" will not be shipped until a complete description of the book and its condition has been sent to you and approved.

I want to combine two (or more) orders.

Sorry, but Powell's cannot combine orders.

I'd like to link to Powells.com to sell books on my web site.

Great! Powells.com has thousands of online partners linking to our web site, earning commissions on every sale generated by those links. Visit our Partnership pages to learn all about the program and start earning commissions today!

How can I sell my used or rare books to Powell's?

If you're within the Portland area, simply bring your books to our City of Books location on West Burnside street. Enter through the new door on the corner of Eleventh and Couch, and you'll find the book buyers' counter immediately inside the door. You can sell your books at the City of Books between 9am and 8pm, 7 days a week.

If you can't visit our stores in person, click here to learn about options available to you. If your collection is large enough, we may be able to send a team of buyers directly to you.

Please do not send unsolicited books to Powell's. We cannot accept nor can we be responsible for books sent to us without prior arrangement.

To learn more about our book buying program, including what we will and won't buy, click here.