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The documents listed below answer the most common downloading questions we receive. If they don't answer your question, see the More Resources section.

Top Downloading Issues
Common Issues with Acrobat Reader
Common Issues with Macintosh Computers
Common Issues with Windows Computers
General Information
More Resources

Top Downloading Issues

Help with Downloading from Adobe Store

Unable to Find the File I Want to Download

Unable to Connect to the Adobe FTP Site

Errors or Unexpected Behavior While Downloading

Unable to Find a File After Downloading

Errors or Unexpected Behavior After Downloading

Error "FTP Error 530"

Error "Server returned extended information"

Common Issues with Acrobat Reader

Acrobat Reader Top Issues

Troubleshooting Problems When Downloading or Installing Acrobat Reader

Password Requested by Acrobat Reader Installer

Acrobat Reader Support Resources

Introduction to Adobe Acrobat Reader

McAfee VirusScan 4.x Incorrectly Reports Virus in Ar40.exe or Ar40eng.exe

Error "Authenticode signature not found"

Error "...unrecognized token..." When Opening a PDF File

Common Issues with Macintosh Computers

Should I Choose .bin or .hqx When Downloading?

Message to Extend Navigator's Capabilities When Downloading from Adobe's Web Site onto a Macintosh

Error "Unexpected end of file -39"

Error "Unable to launch external viewer! error code=16"

Internet Explorer Asks for User ID, Password, and Account

Common Issues with Windows Computers

Error "[filename] is not a valid Win32 application"

Filename Contains an Underscore Character

Error "Zip file is damaged..."

Error "Corrupt cabinet file" When Downloading A File

General Information

Introduction to Downloading from Adobe's Web Site

Introduction to Downloading Files in Mac OS

Introduction to Downloading Files in Windows

Resolving an Unstable Internet Connection

Resolving Damaged Downloads

More Resources
If the documents above don't answer your question, use these additional resources:
   Search our support database
   Report a problem in Adobe User to User Forums
   Report a problem and receive a response in e-mail
   Report a problem by telephone
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